Return Policy
Returns & Refund Policy
Last updated: 06-04-2026
30-Day Return Window
We offer a 30-day return window from the date your order is delivered.
To be eligible for a return, the item must be:
- Unused and in its original condition
- In original packaging
- Free from damage not caused by manufacturing defects
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with:
- Your order number
- Clear photos of the issue
We will review your request and provide a resolution.
Refunds
Once your return is approved and received, refunds will be processed to your original payment method within 10 business days.
Shipping costs are non-refundable unless the item was defective or incorrect.
Order Cancellations
Orders may only be cancelled within 12 hours of purchase.
Once an order has been processed or shipped, cancellation is not possible.
How to Start a Return
To initiate a return, please contact:
support@wellnestra.shop
Or
call us: +1-647-617-9482
Business Hours:9AM EST-6PM EST
Include your order number and reason for return.
We will provide further instructions.
Return Shipping
Returns must be sent by mail. Customers are responsible for the cost of return shipping. We recommend using a trackable shipping method as we cannot be held responsible for items lost in transit.