Return Policy

Returns & Refund Policy

Last updated: 06-04-2026

30-Day Return Window

We offer a 30-day return window from the date your order is delivered.

To be eligible for a return, the item must be:

• Unused and in its original condition
• In original packaging
• Free from damage not caused by manufacturing defects

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with:

• Your order number
• Clear photos of the issue

We will review your request and provide a resolution.

Refunds

Once your return is approved and received, refunds will be processed to your original payment method within 10 business days.

Shipping costs are non-refundable unless the item was defective or incorrect.

Order Cancellations

Orders may only be cancelled within 12 hours of purchase.
Once an order has been processed or shipped, cancellation is not possible.

How to Start a Return

To initiate a return, please contact:

support@wellnestra.shop

Include your order number and reason for return.
We will provide further instructions.